FAQs

Questions?

Please contact us with your questions at arriola.luis@gmail.com. We will be happy to help you. Here are some of the usual ones:

  • What do I get?

The Caricature is hand drawn Digitally, on the computer, using Photoshop. Personalized specifically for you. There are 2 ways you can get it:

  1. Digital, ready to print – You will get a high resolution 300dpi .jpg image with the caricature, delivered to your e-mail address.
  2. Digital and Print – If you choose this option, you will get it both Digital (high resolution .jpg image) and Printed, delivered to your door. Please note that Print option only applies within the continental U.S.

It is social media ready. You can post it on Facebook, Twitter, Instagram, etc. right away!

  • How long does it take?

You usually get it Digitally in about 10 days or less, delivered to your e-mail address.

If you choose to also get the Print version, please note that it will take an extra 5 business days for you to receive it. This is additional to the 10 days it takes to create the Caricature. So if you want the print version, please make sure you order with a good margin of time ahead of the date you need it.

  • How do I order?

It is very easy. 3 steps:

  1. Place your order online here.
  2. Send the photos and details to: arriola.luis@gmail.com.
  3. Get the Caricature! – You can choose how you get it: a) Digital and ready to print; b) Get it both Digital and Printed, delivered at your door.

  • Can I get a rush, last minute order?

Yes, but you need to ask fist. Since the workload varies from time to time, we need to make sure we can squeeze your urgent order in the schedule. Please contact us at arriola.luis@gmail.com and ask.

NOTE: There is no extra fee for a rush job. The price is the same. Also, a rush order can only apply for the Digital version, since the printing and shipping process takes longer days to be completed.

  • What is the size of the caricature?

We can do it any size you need. Please just let us know the size beforehand. The usual size is for printing in 11″x14″.

If you need to print on big sizes, just let us know the size. We will create it with the same proportions as the size you need it. For example: if you will print it 36″x96″, we will create it in 9″x24″, which are the same proportions. And since it is a high resolution 300dpi image, it will look great even if you print it big. We have done it before.

  • Can I get a proof before you do the final one?

We will send it completely finished to you. No halfway proof. However, once you receive it, you can ask for changes and adjustments until it meets your needs. The reason we don´t send rough drawings is because they are hard to interpret some times, and it is our experience that you get a better idea of how it will look if you get it full color and finished. It has worked perfectly so far.

  • What if I do not like it?

You are covered. If you don´t like the Caricature, we can make changes and adjustments until you are satisfied. Additionally, we do have a full refund policy.

REFUND POLICY: After the Caricature has been done, changed and adjusted following your suggestions, if you are still not satisfied with it, you can have a full refund. You just need to ask for it.

  • Can you include my pet, or car or bike?

Yes. We can and usually do include your beloved dog or cat, or your new car, or that special bike that you love so much. Please remember to select the “with background and/or props” option when you place your order.

  • Where do I send my photos for the Caricature?

After placing your order, please send the photos of the person to arriola.luis@gmail.com. Please remember, the more photos, the better, since we don´t know the subject in person. Having more photos to choose from can give us a better idea of how the person looks like. Please also include any details you want for the Caricature, like clothes, activity, props, etc.

  • How do you need my photos to be?

We really really need your help with the photos. The result of the caricature depends directly on the quality of the photos you provide. Please make sure they accomplish the following:

  1. Complete head – no hats, no sunglasses, no people or stuff partially covering it. We don´t need the body, just the complete head. This is absolutely important.
  2. Big and clear – so we can zoom in and see the eyes details. How do you know if it is big enough: Please make sure that you can clearly see the 2 lines on the top eyelid of the person.
  3. Natural smile, expression – no funny or weird faces. What we see is what we draw, so we need it to look like the normal expression of the person. Otherwise there will not be a resemblance to the person being drawn.
  4. Taken from a normal angle – not taken from above, from below or from weird angles. The face proportions change dramatically with the angle. Please make sure they are taken from the front, at the same level of the head.
  5. No selfies – selfies totally distort the face proportions.
  6. Each person individually – if it is a group caricature, please send many individual head photos of each person. That way we make sure we have good photos of each and every one.
  7. The more head photos, the better – since many of the photos we receive are not good enough to work with, we need to have many options to select from.

Here are some samples of good and bad photos, so you get an idea of what we need:

Good photos: Bad photos:

Good

Bad – We can not see the complete head or the eyes.

Good

Bad – Too small to work from. We can not see the eyes details.

Good

Bad – We can not see the complete girl´s head. We can not see how the mother´s face is.

Good

Bad – a selfie distorts proportions.

Good

Bad – weird funny face. We can not see how his face really is.

  • Where can I have it printed?

It is way cheaper for you to have it printed and framed locally. We strongly suggest that you do. Here are a few suggested stores where you can go for printing. Some of them have “printing and shipping” services:

Choose a nice thick glossy paper, it will make it look better. You can also print it as a photo, with normal photo paper and it looks amazing too.

If you really don´t have the time to have it printed, we also offer print and delivery options within the continental U.S. for an additional cost.

  • Can I get the original physical artwork?

No. The caricatures are created digitally on the computer. They are hand drawn using a special tablet mouse and Photoshop, so there is no original physical artwork.

  • Can I get a better price for a Big Group?

Yes! For big groups or orders of several individual caricatures, you will get a good discount. Please just contact us: arriola.luis@gmail.com.

You can place your order here.