FREQUENTLY ASKED QUESTIONS

Here are some of the usual questions. If you want to contact us with your questions, please use the “Contact / Send Photos” section on the menu. You may also want to write to us by email HERE (arriola.luis@gmail.com). We will be happy to help you!

  • What do I get?

The Caricature is hand drawn Digitally, on the computer, using Photoshop. Personalized specifically for you. There are 2 ways you can get it:

  1. Digital, ready to print – You will get a high resolution 300dpi .jpg image with the caricature, delivered to your e-mail address.
  2. Digital and Print – If you choose this option, you will get it both Digital (high resolution .jpg image) and Printed, delivered to your door. Please note that Print option only applies within the continental U.S.

It is social media ready. You can post it on Facebook, Twitter, Instagram, etc. right away!

  • How long does it take?

You usually get it Digitally (via email) in about 10 days after we receive your photos. If you need it sooner, please contact us and we will help you! Please note that it could take a little longer on the high Christmas season or for big groups.

If you choose to also get the Print version, please note that it will take about 8 additional days for it to arrive after the digital version has been approved. So if you want to include prints, please make sure you order with a good margin of time ahead of the date you need it.

Please contact us if you have any questions about timing (arriola.luis@gmail.com).

  • How do I order?

It is very easy. 3 steps:

  1. Place your order online here.
  2. Send the photos and details to: arriola.luis@gmail.com.
  3. Get the Caricature! – You can choose how you get it: a) Digital and ready to print; b) Get it both Digital and Printed, delivered at your door.

  • Can I get a rush, last minute order?

Yes, but please contact us first. Since the workload varies from time to time, we need to make sure we can squeeze your urgent order in the schedule. Please contact us at arriola.luis@gmail.com and ask.

NOTE: There is no extra fee for a rush job. The price is the same. Also, a rush order can only apply for the Digital version, since the printing and shipping process takes longer days to be completed.

  • What is the size of the caricature?

We can do it any size you need. Please just let us know the size beforehand. The usual size is for printing in 11″x14″.

If you need to print on big sizes, just let us know the size. We will create it with the same proportions as the size you need it. For example: if you will print it 36×96″, we will create it in 9×24″, which are the same proportions. And since it is a high resolution 300dpi image, it will look great even if you print it big. We have done it and the big print looks amazing!

  • Can I get a proof before you do the final one?

No. But we give you A BETTER OPTION: We will send it completely finished to you and then you can ask for FREE changes and adjustments until you are satisfied. The reason we don’t send rough drawings is because they are a bunch of lines and shaped all over the place, and they get hard to interpret some times. It is our experience that you get a better idea of how it will look if you get it full color and finished. And it is no problem for us to adjust from there. It has worked perfectly so far.

  • What if I do not like it?

You are covered. If you don’t like the Caricature, we can make changes and adjustments until you are satisfied. If you don’t like it after all the changes and adjustments, we do have a full refund policy.

REFUND POLICY: After the Caricature has been done, changed and adjusted following your suggestions, if you are still not satisfied with it and decide not to use it, you can have a full refund. You just need to ask for it.

  • Can you include my pet, or car or bike?

Yes. Although they are not included on the simple caricature, you can add them to your order in the order process or after you have placed your order. And we will make them look cool on your caricature!

  • Where do I send my photos for the Caricature?

After placing your order, please use the “Contact / Send Photos” section on the menu. You can also send them to us by email if you want to: arriola.luis@gmail.com. Please remember, the more photos, the better, since not all photos are good to work from (Please see “How do you need my photos to be” section below).

Please also include any details you want for the Caricature, like clothes, activity, props, etc.

  • How do you need my photos to be?

We really really need your help with the photos. The result of the caricature depends directly on the quality of the photos you provide. Please make sure they accomplish the following:

  1. Complete head – no hats, no sunglasses, no people or stuff partially covering it. We don´t need the body, just the complete head. This is absolutely important.
  2. Big and clear – so we can zoom in and see the eyes details. How do you know if it is big enough: Please make sure that you can clearly see the 2 lines on the top eyelid of the person.
  3. Natural smile, expression – no funny or weird faces. What we see is what we draw, so we need it to look like the normal expression of the person. Otherwise there will not be a resemblance to the person being drawn.
  4. Taken from a normal angle – not taken from above, from below or from weird angles. The face proportions change dramatically with the angle. Please make sure they are taken from the front, at the same level of the head.
  5. No selfies – selfies totally distort the face proportions.
  6. Each person individually – if it is a group caricature, please send many individual head photos of each person. That way we make sure we have good photos of each and every one.
  7. The more head photos, the better – since many of the photos we receive are not good enough to work with, we need to have many options to select from.

Here are some samples of good and bad photos, so you get an idea of what we need:

Good photos: Bad photos:

Good

Bad – We can not see the complete head or the eyes.

Good

Bad – Too small to work from. We can not see the eyes details.

Good

Bad – We can not see the complete girl´s head. We can not see how the mother´s face is.

Good

Bad – a selfie distorts the face proportions dramatically.

Good

Bad – weird funny face. We can not see how his face really is.

Good

Bad – the photos taken from a weird angle, above or below, distort proportions dramatically.

Good

Bad – We can not see the complete head shape, which is vital.

Good

Bad – incomplete head does not let us see the head shape. Besides, selfies distort face proportions dramatically.

  • Where can I have it printed?

It is way cheaper for you to have it printed and framed locally. We suggest that you do. You can use the services of companies like Staples, Office Depot, FedEx Office, The UPS Store, UPrinting, etc.

Choose a nice thick glossy paper, it will make it look better. You can also print it as a photo, with normal photo paper and it looks amazing too.

If you don’t have the time to get it printed and framed, we also offer print, frame and delivery options within the continental U.S. for an additional cost. Please take into account that it takes additional days for the prints and frames to arrive after your digital caricature is finished.

  • Can I get the original physical artwork?

No. The caricatures are created digitally on the computer. They are hand drawn using a special tablet screen and Photoshop, so there is no original physical artwork. The good thing is that you can print more than one, which is something you could not do with a physical art piece.

  • Can I get a better price for a Big Group?

Yes! For big groups or orders of several individual caricatures, you will get a good discount. Please just contact us HERE or using the Contact form on the menu.

  • How is the frame that you send?

You will get a nice looking lightweight aluminum frame. It snap opens easily on all 4 sides. It also includes a clear protective film that goes over your caricature print.

caricature frame

You can see prices, options and place your order HERE